In a year when Irish hotel occupancy rates hovered around the disastrously precarious figure of 50% – and we think that’s an optimistic figure – Bill Kelly’s hotel had an occupancy rate in excess of 90%, and made a profit. That’s no surprise. Kelly’s is not like other hotels, and it isn’t run like other hotels. Bill Kelly and his extraordinary team, for instance, didn’t retrench during the severe economic climate. Instead, they focused on improving service, the only way to convert the first-time customer into a regular customer.
It is in ways like this that Kelly’s is unique: the focus on making sure the customer is having a wonderful time at each and every moment of their stay at this glorious hotel is all that the Kelly’s team care about. Add in glam comfort, a fantastic art collection, superlative cooking that is amongst the best in the country, and above all that magical Ocean Liner effect which means you are away from it all, and you have Kelly’s Hotel, the envy of every other hotel in Ireland.
